How TaraBase CRM handles personal information.
Last Updated: 9 October 2026
This Privacy Policy explains how TaraBase CRM (‘TaraBase’), operated by Vivek Tailor Pty Ltd (‘we’, ‘us’ or ‘our’), handles personal information. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. This Policy should be read with our Terms & Conditions.
About our customers and their users, we may collect:
We also host the CRM data you choose to enter (‘Customer Data’), which may include personal information about your clients and contacts, such as names, phone numbers, email addresses, property addresses and notes.
You own your Customer Data. TaraBase acts as a software provider and processes Customer Data only to provide the services, support you, keep the platform secure and reliable, and meet legal obligations.
We do not sell customer databases, give them to competing agencies, or use your contacts for our own unrelated marketing. You are responsible for having the right to collect and use the personal information you upload, including any required consents.
We use third-party providers to operate TaraBase, which may include hosting and database providers, authentication, email and SMS services, payment processors and AI providers. They may access personal information only as needed to provide their services to us.
Current providers: [list of providers to be confirmed]. Integrations you choose to connect are also subject to those providers’ own terms and privacy policies.
When you use AI features such as Tara AI (for example voice-to-text or extracting contact and property details), the content you submit may be sent to a third-party AI provider to generate the result. [AI provider name, location and whether it retains or trains on submitted data to be confirmed]. Please avoid submitting information you do not need to process.
Information is stored with our hosting and database providers. [database provider and hosting region to be confirmed] [file storage provider and region to be confirmed] [backup arrangements to be confirmed]
Some of our service providers may store or process information outside Australia. [countries to be confirmed]. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way consistent with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and separation of customer workspaces. No internet-based service can guarantee absolute security. If we experience an eligible data breach, we will respond in line with the Notifiable Data Breaches scheme.
You may ask to access or correct the personal information we hold about you by emailing admin@tarabase.com.au. We may need to verify your identity first.
Customers may request an export of their Customer Data, including when cancelling, by contacting admin@tarabase.com.au. We may need to confirm you are authorised to receive your workspace’s data. If you are a client of an agent using TaraBase, please contact that agent directly, as they control their CRM data.
We keep personal information only as long as reasonably needed for the purposes described in this Policy, or as required by law. Cancelling a subscription does not automatically delete your Customer Data; please request an export before your account is permanently closed. [retention period after cancellation to be confirmed].
If you have a privacy concern, contact us at admin@tarabase.com.au. We will investigate and aim to respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
We may update this Policy from time to time. The updated version will show its effective date, and material changes will be communicated through reasonable channels.
TaraBase Support Team — Email: admin@tarabase.com.au — Website: www.tarabase.com.au
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